FAQ
Orders
Where is my order?
Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.
How long will my order take to ship?
Order processing typically takes 2-3 business days. Delivery occurs within 5-7 business days, contingent on your geographic location.
Can I change the contents of my order?
Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.
What if my order is lost or stolen?
In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept Affirm.
Is my payment information secure?
We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.
Can I pay in installments?
At Purse Hunters, we're delighted to introduce our layaway plan with 0% APR for handbags. This plan offers flexibility and convenience, allowing you to secure your desired handbag with ease. Check our layaway plans
I'm having trouble with my payment. What should I do?
If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.
Shipping
Do you offer international shipping?
We ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.
How can I track my order?
A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.
What are the shipping charges?
Shipping costs will be calculated based on your purchase amount, up to a maximum of $4000. Once your cumulative purchase amount reaches $4000, the shipping cost becomes complimentary. This means that beyond this threshold, Purse Hunters will cover the shipping expenses associated with your order.
What if I'm not home to receive my order?
If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.